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Companies You Know & Trust That Hire You To Work From Home In Customer Service

Work from home customer service jobs are all around you. From small startups to big-name brands, there are many different ways to earn a living as a customer service rep without stepping foot in a call center.

And, if you’re a little nervous about scams or prefer the security of working with a well established company you know and trust, no problem, there are opportunities there too.

In fact, there are five well-known companies that will hire you to work from home as a customer service agent. Read on to learn who they are, and how you can apply!


The world’s largest online retailer is also a remote-friendly company. In fact, Amazon has an entire virtual division of customer service pros. You may be tasked with answering live chats, emails or incoming calls.

While Amazon ramps up hiring during the super-busy holiday season, there are opportunities to work year round too. Currently, you must reside in certain states to be considered.

There are also a growing number of virtual positions that are customer-service related but in a B2B capacity. For example, with the recent launch of Amazon Restaurants — a program that allows customers to order food from their local fave restaurants — there’s a need for virtual reps to provide technical and account support to restaurants, not customers.

These companies you know and trust hire you to work from home in customer service.

You never know what Amazon will cook up next that will lead to remote-friendly job opportunities. Visit their virtual careers page to search current openings and learn more about their work from home customer service jobs!

Note: Amazon doesn’t always hire in every state. Typically, the following are states with virtual job options at Amazon:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming


You probably have an iPhone or iPad or an old iPod lying around somewhere. And this familiarity with Apple products can help you land a work from home job in customer service.

Through Apple’s At-Home Program, you can help fellow Apple users with their devices while working from your home office.

A day in the life of an At-Home Advisor at Apple centers around being the friendly, thoughtful, and helpful connection between product and company. This means you’ll answer questions about products and services and troubleshoot any issues a user may be experiencing.

These companies you know and trust hire you to work from home in customer service.

At times, there are even opportunities to work as a chat agent for Apple’s popular iTunes platform. And because Apple wants their employees to be active product users, you’ll also receive a free iMac to use for work. How’s that for an added bonus?

You don’t necessarily need to be a tech genius to be considered, but being comfortable with Apple products is a must. You’ll also need a home office with a door you can shut, ergonomic chair, desk, and a network connection.

Interested? Stop by Apple’s job openings page to discover which at-home advisor positions are available today.

American Express

Even if you don’t have an AmEx in your wallet, I bet you’re at least familiar with this international credit card company.

At last count, American Express had more than 52 million cardholders. That’s a whole lot of people with questions about their plastic to take care of. That’s where you come in.

These companies you know and trust hire you to work from home in customer service.

American Express routinely hires representatives to provide world class customer service to their card carriers. But there’s also an opportunity to work remotely as a travel agent at American Express. Travel counselors assist cardmembers redeem credit card points for travel — car rentals, hotel stays, airline tickets, and more!

If you’re not sold on work from home customer service jobs, that’s okay too. American Express has a variety of virtual positions to choose from in human resources, marketing, and sales. Whatever your career goals and interests, you can find a work-at-home job that makes sense for you.


U-Haul is known for being the leader of DIY moving options. You may have used one of the orange and white trucks the last time you made a move. On top of moving truck rentals, U-Haul offers storage solutions at locations throughout the U.S. To keep their customers happy, U-Haul employs at-home agents to handle inbound calls as part of their Work From Home Contact Center:

Calls may be from potential customers wanting to learn about pricing and options or current movers experiencing troubles with a truck. The nature of calls you take depends on the job you apply for.

Most of the time, these virtual positions are part-time and given ‘moonlighter’ status. So, if you’ve been looking for a flexible way to supplement your income from your home office, U-Haul may very well be the place for you.


Hilton is a worldwide leader in the hospitality industry. Chances are, you’ve stayed at one of their many chain of hotels at one point in time. Through the Hilton At-Home program, you can assist Hilton customers as a Reservations Agent or become a part of their Customer Care team.

Whichever opportunity best suits your experience, you’ll be tasked with helping vacationers and visitors through various stages of their hotel stay.

Both positions come with some notable benefits like reduced room rates for you and your family. You can also receive:

  • Base salary with bonuses
  • Vision, dental, and health insurance after 90 days of full-time employment
  • Hilton 401(k) plan with company matching
  • Paid-time off
  • Advancement and leadership opportunities
  • Recognition, education, and development programs

Sound promising? Head on over to their career page to learn more about the perks of both at-home positions. You can even contact recruiter if you’re interested in learning more about becoming a telecommuter at Hilton!

Find At Home Customer Service Jobs

While this list is a short one of five big-name brands with remote-friendly customer support roles, it’s just a small fraction of the many companies that can help you create an out-of-the-cubicle customer service career.

Be sure to check out the different ways to put your customer service skills to work remotely to get an idea of your options. And, when you’re ready, be sure to apply with confidence using the best resume hack you need to get noticed by recruiters (giving you more interview). Grab your free guide below to get started today. Isn’t it about time you kicked your cubicle to the curb?



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About Carol St. Amand

Carol St. Amand

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